About Us
ITDR is the Institution for IT and Data Dispute Resolution, based in Zurich [UID 229.270.797]. ITDR provides services for national or international IT and Data Privacy conflict resolution with ties to the Swiss jurisdiction.
ITDR is the Swiss organization of the network of organizations that provide Alternative Dispute Resolution (“ADR”) services in the ICT and data sector Europe-wide. The network of organizations originates at SGOA. SGOA stands for the Stichting Geschillenoplossing Automatisering, or ‘foundation for the resolution of ICT disputes’. Its seat is located in the Netherlands, The Hague. SGOA offers all forms of ADR. ITDR offers these services for the Swiss market, making it an appealing alternative to the usual legal proceedings. It is also possible to combine these different forms of ADR; in this way ITDR is able to tailor its services to suit the requirements of each individual dispute.
At ITDR, Swiss IT specialists offer expertise, mediation and arbitration exclusively for IT disputes. On top of that, ITDR provides technical IT experts for technical expertise and IT conflict prevention. ITDR is eager to keep costs calculable.
Information and communication technology (ICT) projects are typically of long duration, involve a high degree of complexity and require substantial investment in human and other resources. Partly because of this, many ICT projects encounter problems, whether minor or more serious. A significant proportion result from specification issues. Other factors are organizational problems, a lack of proper internal cooperation and social problems.
Mediation, arbitration and other forms of Alternative Dispute Resolution (ADR) are ideal options for the resolution of ICT conflicts, because:
- Disputes are resolved by specialized IT and Data tribunals
- the administrative procedure is cost-efficient
- ITDR closely cooperates with the Swiss Chambers’ Arbitration Institution (SCAI)
- basic rules are those of the Swiss Chambers’ Arbitration Institution with specifications for ITDR cases
- the procedures are administered by the SCAI office
- proceedings are private and confidential
- ADR-experts provide appropriate solutions for a highly dynamic industry.
Currently, ITDR has the following Board Members:
ITDR is a start-up closely connected to SGOA – the leading independent institute in the field of the settlement and prevention of ICT conflicts.
How did it all start?
In 1989, SGOA was created with the aim of providing short-term, independent, expert services in the field of dispute resolution.
Since then, SGOA has grown into a professional, expert dispute settlement organization that has earned wide recognition and trust among international ICT vendors and customers. The past decades have shown that the growing demand for arbitral resolution or settlement of ICT disputes justify to approach an extension of SGOA's market.
As a prime center for ADR, Switzerland is just the right market to be served – by ITDR.
To support SGOA’s international activities, the additional trade name of SGOA Switzerland was changed to “ITDR – experts in IT and data conflict management”. From then on, SGOA Switzerland only used the new name ITDR; SGOA Netherlands would be using ITDR as second trade name.
ITDR is a start-up closely connected to SGOA – the leading independent institute in the field of the settlement and prevention of ICT conflicts.
In 1989, SGOA was created with the aim of providing short-term, independent, expert services in the field of dispute resolution.
Since then, SGOA has grown into a professional, expert dispute settlement organization that has earned wide recognition and trust among international ICT vendors and customers. The past decades have shown that the growing demand for arbitral resolution or settlement of ICT disputes justify to approach an extension of SGOA's market.
As a prime center for ADR, Switzerland is just the right market to be served – by ITDR.
To support SGOA’s international activities, the additional trade name of SGOA Switzerland was changed to “ITDR – experts in IT and data conflict management”. From then on, SGOA Switzerland only used the new name ITDR; SGOA Netherlands would be using ITDR as second trade name.